We are GPC Asia Pacific: the largest industrial and automotive aftermarket parts supplier in Australia and New Zealand. Our parts keep the world moving while our people shape the future.

We are currently seeking a Store Feedback and Research Analyst to ensure the accuracy of our electronic catalogue through effective management of store feedback.

What you will do:

• Manage store and customer feedback process

• Triage queries to ensure the optimum resolution

• Action queries in line with SLA’s    

• Actively follow up on outstanding issues with internal and external stakeholders

• Conduct research on store queries including the clarification of issues with stores and customers as well as conducting investigative work into the issue to recommend the optimum solution

• Engage in effective communication with both internal and external stakeholders/customers

• Manage, collate and report on application queries from stores    

• Interpret data/reports from feedback to identify bigger picture issues that require additional focus for resolution

• Keep up to date with changes and technology and catalogue data structures within the automotive / industrial industry, by aligning with catalogue team and external industry sources

• Maintain understanding of data use and end applications. E.g. B2B, SmartCat, B2C

About you:

• Digital catalogue experience essential

• Advanced understanding of vehicle mechanics & automotive part structures an advantage

• Self-motivated and passionate about having accurate catalogue records

• Analytical and organised with high levels of attention to detail

• Ability to analyse and interpret information, highlight nuances and provide recommendations or practical solutions

• Clear and concise communicator & able to build strong relationships with your stakeholder

As well as working for a true industry leader, you will be rewarded with:

• A structured, supportive and committed team environment

• Staff discounts across the GPC Asia Pacific group of Companies

• Employee Assistance program

• Opportunities for career growth

• Private health insurance discounts

• A highly safety conscious work environment

• We proactively support our working parents in a variety of meaningful ways, and our parental leave top-up allowance is one of the ways we do this

• Paid volunteer leave allowing you to give back to your chosen charity/community organisation

About us:

Movement is in our DNA.

We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand and South East Asia. Our iconic brands include Repco, NAPA, McLeod Accessories and Motion Industries.

Yet we are more than just a parts and service company. We propel people forward.

With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won’t leave you standing still. Reach is key to our success. Learn more about our business online at www.gpcasiapac.com

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.